Behavioral Health Community Crisis Stabilization Services

Individuals experiencing a behavioral health crisis often are faced with uncertainty about where to get help or a lack of available crisis stabilization services. This gap in services has led to preventable health care utilization, and disjointed care, for those in distress and in need of timely and supportive intervention.


7% of all ED admissions in the FLPPS regions have a primary diagnosis of behavioral health.

17% of all hospital readmissions in the FLPPS region are associated with an individual having a behavioral health diagnosis.

Through DSRIP, FLPPS Partners committed to closing these service gaps by ensuring that three types of essential behavioral health crisis stabilization services are available within each of the five Naturally Occurring Care Networks (NOCN).

  1. Central Triage – Centralization of triage services, such as a Crisis Hotline, for individuals accessing behavioral health crisis services. This process includes the establishment of agreements among participating service providers.
  2. Mobile Crisis – Mobile crisis team(s) to provide crisis stabilization services, meeting the individual “where they are at”
  3. Crisis Beds – Expanding capacity and access to beds designated for individuals experiencing a behavioral health crisis, providing services and support aimed at reducing distress and stabilization of symptoms.