Steuben County DSS
Steuben County Department of Social Services (SCDSS) is quickly becoming a leader in Project 2.d.i Patient Activation as they continue to surpass their initial targets for PAM (Patient Activation Measure) administration.
“DSRIP is an ongoing dialogue” says Kathryn Muller, SCDSS Commissioner, who attributes a portion of their success to their ability to be “forward thinking and prepared for the next level.”
SCDSS is a unique county department because it has a Behavioral Health unit within its office. The on-site team of social workers, psychologists, substance abuse counselors, and disability case managers make their office a natural fit for patient engagement and education. Dr. Ryan Peterson, SCDSS Psychologist, was one of their first staff to be trained in PAM administration and has since used the "train-the-trainer" model to spread this knowledge throughout the department. Both Commissioner Muller and Dr. Peterson feel the training has helped the staff in their offices understand the broader DSRIP goals, which can be shared with their clients.
“They are trailblazers for their community,” says Josh Jinks, 2.d.i Project Manager “their participation and engagement is incredible.”