Cultural Competency / Health Literacy

Why CC/HL Is Essential

The FLPPS DSRIP projects comprise an ambitious scope of work with the potential to have a significant impact on both how people in the Finger Lakes region experience the health care system, and on the outcomes associated with the care they receive.  Central to the success of each project and DSRIP will be the ability to engage effectively with individuals in need.

To Promote Patient Voice and Patient Choice,
while Ensuring High Value, Equitable Care

As our Partnership builds a robust Integrated Delivery System, we need to ensure that the network of care is grounded in attention to culture, language and health literacy necessary to improve patient outcomes and eliminate disparities.

The ultimate goal is a health care system and workforce that can deliver the highest quality of care to every patient/consumer regardless of race, ethnicity, cultural background or English proficiency. In this system providers and the users of the information meet on common ground.

We must be aware of how culture influences personal understanding of health and illness, how this affects personal health practices, and how these views can be incorporated into health promotion and interventions.

We invite you to view our CC/HL introductory webinar which also introduces the CC/HL Organizational Readiness Questionnaire. 


Cultural Competence: a set of congruent behaviors, attitudes and policies, that come together in a system, agency or among professionals, and enables that system, agency or those professionals to work effectively in cross-cultural situations.

Health Literacy: The degree to which individuals have the capacity to obtain, process and understand basic health information and services needed to make appropriate health decisions (CDC)


Cultural Competency/Health Literacy (CC/HL) Strategy and Training Plan Webinar, originally recorded 8/9/16, is now availableAll FLPPS contracted Partners are required to have participated in the live webinar or view the recorded webinar before September 30, 2016.