Career Opportunities

Program Manager

DETAILS

Reporting: Senior Program Manager
Date Created: October 2022
Job Type: Full-time Employee

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Candidates should submit resumes to HR@FLPPS.org

Position Summary

Oversee the implementation of FLPPS Workforce Programs and provide support for Partner engagement and participation in programs. Coordinate Partner and trainee education, develop workflows including outreach, recruitment, screening, onboarding, and training, and implement performance management tools to facilitate cross-agency collaborations and partnerships and drive achievement of goals and objectives. Under the supervision of the Senior Program Manager, achieve targeted results through coordinated and collaborative efforts.

Qualifications

  • Bachelor’s degree or equivalent experience.
  • 5 – 7 years’ experience of workforce development, preferably in a non-profit or healthcare sector.
  • Knowledge of workforce trends to effectively support workforce programs.
  • Advanced skills in Microsoft Office applications including Excel, PowerPoint, and Word.

Key Accountabilities

  • Implement and manage programs
  • Manage support of Partners through virtual / site-visits, meetings, and consistent communication to assist organizations with the implementation of programs at an operational level.
  • Support the implementation of programs by providing project management support, workflow design and process documentation, meeting facilitation, and other services
  • Maintain templates and tools to track project progress and achievement of contract metrics, drive decision making, and facilitate communication with partners and FLPPS team. Tools may include status reports, dashboards, issue tracking and resolution lists, databases, distribution lists, and meeting facilitation materials.
  • Produce accurate and timely reporting of program and / or project status throughout its life cycle.
  • Verify and monitor performance outcomes to ensure they are being met
  • Develop and maintain appropriate program documentation.
  • Maintain positive and collaborative relationships with community and all Partners.
  • Collaborate with FLPPS leadership and subject matter experts on development of necessary Partner education (e.g. webinars, workshops, etc.)
  • Develop Partner education materials in a standardized and timely fashion
  • Relay feedback and questions from Partners to internal teams (learning & development, analytics, care management, finance, and IT) in a timely manner and ensure they get addressed and communicated back to the Partner within a reasonable and expected time frame.
  • Provide timely information, including any issues, updates, and follow-up to FLPPS Leadership.

Competencies

  • Ability to interact with external Partners and staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining positive, flexible, proactive, resourceful and efficient, with a high level of professionalism that is crucial in this role
  • Initiative and the ability to effectively participate in an environment in which collaboration is highly valued and reporting relationships are not direct; possess a flexible, “can-do” attitude
  • Highly organized and strong attention to detail with the ability to effectively manage own time and the time of others
  • Excellent written and oral presentation skills, with the ability to engage, inspire, build credibility and engender trust across all levels of an organization
  • Creative problem-solving skills
  • Team player but can also work on own initiatives independently
  • Outstanding discretion in handling of Protected Health Information, financial and other confidential information
  • Ability to approach daily work and challenging situations with humor and composure
  • Consistent demonstration of FLPPS Personality traits: Collaborative, Trusted, Result-Oriented, Strategic and Adaptive

In support of the American with Disabilities Act (ADA), this job description lists those responsibilities and qualifications deemed essential to the position. This job description is a summary of the typical functions of the job, and additional responsibilities may be assigned as necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, veteran status, or any other legally protected status.

FLPPS is committed to providing service that is culturally and linguistically appropriate for our diverse partnerships. We work to ensure that our philosophy of cultural and linguistic diversity is embraced in all levels of our organization. Culturally competent services are required from both our employees and our partners.