Redesigning Medicaid Healthcare Delivery in the Finger Lakes Region


We are a forward-thinking business that strives to provide our Partners with valuable and innovative tools to improve healthcare and health outcomes in our region. The collaborative relationships and strategic partnerships we have formed with the Partners and community stakeholders in our region has enabled successful implementation of transformational programs, as well as quick action and rapid response during the COVID-19 Pandemic.

We are comprised of a team of professionals who possess focused knowledge and expertise in these areas:

  • Grant Application Development and Management
  • Network Management
  • Clinical and Community Integration
  • Clinical Quality Committee Governance
  • Clinical Outcome Performance Improvement
  • Performance-Based Incentives, Funds Flow, Contracting, and State Reporting
  • Community-Wide Population Health Improvement & Analytics
  • Program and Project Management
  • Program Evaluation
  • Care Management
  • COVID-19 Response, Testing Coordination, and Vaccine Education
  • Workforce Development Programming, Training, and Learning Management System

Meet our Executive Team

Chief Executive Officer
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LCSW-R, PMP Senior Director of Health Home and Executive Director, 360 Collaborative Network
Senior Director of Community and Clinical Integration
Senior Director of Programs and Grants
Senior Director of Population Health and Business Systems
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Strategic Advisor
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Our Board of Directors includes leaders from healthcare systems, federally qualified health centers, human services agencies, and the governmental agencies. We have two committees of the Board which are the Finance Committee and Clinical Quality Committee (CQC).

The CQC was formed early on in DSRIP and has become a long-standing highly regarded committee comprised of clinicians and community provider representatives from across the 13-county region. The CQC develops and reviews transformational programming to bridge clinical and community care, as well as oversee region-wide population health improvement initiatives that focus on priority gaps in care and equityo drive improved quality measures and health equity.


We promise every interaction with our Partners and with each other to be:

Actively listen to individual contributions and remain open and approachable to participate on projects and teams.

Flexible and resilient to change. Stay open-minded and seek creative solutions.

Clearly define goals and commit to establish timelines. Remain organized and prepared to contribute to projects and initiatives.

Demonstrate integrity and respect in all interactions. Actively communicate goals or intent. Be accountable for contributions within projects and teams.

Forward-thinking and focused on aligning work to organizational vision.

Naturally Occurring Care Networks (NOCN)

FLPPS is divided into four geographic sub-regions, termed Naturally Occurring Care Networks (NOCN). These Networks represent the full continuum of care and organizational leadership within a shared geographic service area. Each NOCN is led by a participant workgroup that represents the healthcare providers and community-based organizations in their area.

NOCN Region Map

Throughout the Finger LakesRegion FLPPS Partners collectively serve:


Medicaid Beneficiaries



A comprehensive network of integrated healthcare systems, hospitals, Federally Qualified Health Centers, and Community-Based Organizations

“The Finger Lakes IPA, a partnership of the region’s community health centers, six behavioral health organizations, and the S2AY Rural Health Network, is very excited to be a part of this important initiative by FLPPS to support the critical need for access to developmental screenings for young children in our rural communities. This program will give us the ability to provide access to services that are often not available due to geographic and other barriers to care experienced by our patients.”

Mary Zelazny, Chair of Finger Lakes IPA and CEO of Finger Lakes Community Health

“The key to the success of this menu of services is our ability to have a two-way dialogue with doctors and other medical professionals about both health and social support needs at home. We’ve proven this model can improve patient outcomes and reduce unnecessary ED visits and hospitalizations, and that’s a win for everyone. It also reduces both physician and patient/family caregiver frustrations.”

Ann Marie Cook, President and CEO of Lifespan

“By expanding our Person In Crisis teams to include certified peer specialists, we will be able to assist even more of our residents in need in a humane and compassionate manner. In addition, by assisting residents in this new way, we are expecting that there will be a reduced number of people calling the PIC team because they are getting connected to the services they need.”

Former City of Rochester Mayor Lovely Warren

“For decades Regional Health Reach has been a leader in the community in providing healthcare and support services to those experiencing homelessness. Through our traditional clinic, mobile medical unit, and presence at shelters, our Healthcare for the Homeless program has touched thousands of lives. Health Reach is excited to partner with Finger Lakes Performing Provider System and MC Collaborative to expand our reach to unsheltered individuals, meeting them where they are, to provide the care they need.”

William E. Belecz, Executive Director of Regional Health Reach

“I am excited to see ‘equity in action’ through this partnership with FLPPS, who recognizes the importance of lived experience and elevating the parent and patient voice to bring change across our health and behavioral health systems.”

Sara Taylor, Founder of BIPOC PEEEEEEK