Strengthening and ensuring there is a skilled and sufficient health care workforce

New York State Managed Long-Term Workforce Investment Program

We partnered with three Medicaid managed long-term care plans on numerous initiatives designed to retrain, recruit, and retain healthcare workers in the long-term care sector.

Participating in the Managed Long-Term Care Workforce Investment Program provided for a unique opportunity to collaborate and work towards the common goal of designing sustainable and valuable workforce solutions that addressed the needs of long-term care stakeholders.

We implemented and developed a world-class Learning Management System (LMS). The LMS provided access to courses at no cost to long-term care providers, including home care agencies and nursing homes. Four key topics were the initial focus of training:

  • Cultural Competency and Health Literacy
  • Value-Based Payment
  • Population Specific topics
  • Soft Skills/Business Skills
Program Partners


Soft Skills/Business Skills:

Emotional Intelligence

Communicating Effectively

Creative Program Solving

Conflict Resolution

Coaching Others

Comprehensive Care Coordination


“For decades Regional Health Reach has been a leader in the community in providing healthcare and support services to those experiencing homelessness. Through our traditional clinic, mobile medical unit, and presence at shelters, our Healthcare for the Homeless program has touched thousands of lives. Health Reach is excited to partner with Finger Lakes Performing Provider System and MC Collaborative to expand our reach to unsheltered individuals, meeting them where they are, to provide the care they need.”

William E. Belecz, Executive Director of Regional Health Reach

“By expanding our Person In Crisis teams to include certified peer specialists, we will be able to assist even more of our residents in need in a humane and compassionate manner. In addition, by assisting residents in this new way, we are expecting that there will be a reduced number of people calling the PIC team because they are getting connected to the services they need.”

Former City of Rochester Mayor Lovely Warren

“The Finger Lakes IPA, a partnership of the region’s community health centers, six behavioral health organizations, and the S2AY Rural Health Network, is very excited to be a part of this important initiative by FLPPS to support the critical need for access to developmental screenings for young children in our rural communities. This program will give us the ability to provide access to services that are often not available due to geographic and other barriers to care experienced by our patients.”

Mary Zelazny, Chair of Finger Lakes IPA and CEO of Finger Lakes Community Health

“The key to the success of this menu of services is our ability to have a two-way dialogue with doctors and other medical professionals about both health and social support needs at home. We’ve proven this model can improve patient outcomes and reduce unnecessary ED visits and hospitalizations, and that’s a win for everyone. It also reduces both physician and patient/family caregiver frustrations.”

Ann Marie Cook, President and CEO of Lifespan

“I am excited to see ‘equity in action’ through this partnership with FLPPS, who recognizes the importance of lived experience and elevating the parent and patient voice to bring change across our health and behavioral health systems.”

Sara Taylor, Founder of BIPOC PEEEEEEK