Program Management Support

We provide consultative services related to program and project management, workflow redesign and documentation, data analytics, and evaluation and performance improvement.


Services to support, for example, a temporary need for senior, skilled staff to implement new programs. This can include providing technical assistance to address specific implementation and operational challenges that require periodic, but not ongoing, subject-matter expertise and support, such as, training on/socializing new tools, best practices for program documentation, including assistance with the development and implementation of new or revised workflows and associated policies, and gap assessments for new program design.

Project Management

Project management support can range from low-touch support such as tools and trainings for effective project management, to high-touch support that will encompass project monitoring, reporting, and performance management.

Data Analytics

Review existing data, support with the development of data collection plans, conduct analytics on available data, and provide general and strategic consultation on data and analytics activities.

Program Evaluation and Performance Improvement

Support with evaluation can be inclusive of planning, technical assistance, and training to staff, KPI development, performance monitoring and reporting, data analysis, as well as a final evaluation product. Performance improvement activities, such as Plan-Do-Study-Act, can also be provided as part of broader evaluation activities or a standalone service.

Providing support to Partners in STACI Program Initiatives
City of Rochester, NY Malik D. Evans, Mayor Rochester City Council
EE Pathways Logo

“By expanding our Person In Crisis teams to include certified peer specialists, we will be able to assist even more of our residents in need in a humane and compassionate manner. In addition, by assisting residents in this new way, we are expecting that there will be a reduced number of people calling the PIC team because they are getting connected to the services they need.”

Former City of Rochester Mayor Lovely Warren

“The key to the success of this menu of services is our ability to have a two-way dialogue with doctors and other medical professionals about both health and social support needs at home. We’ve proven this model can improve patient outcomes and reduce unnecessary ED visits and hospitalizations, and that’s a win for everyone. It also reduces both physician and patient/family caregiver frustrations.”

Ann Marie Cook, President and CEO of Lifespan

“For decades Regional Health Reach has been a leader in the community in providing healthcare and support services to those experiencing homelessness. Through our traditional clinic, mobile medical unit, and presence at shelters, our Healthcare for the Homeless program has touched thousands of lives. Health Reach is excited to partner with Finger Lakes Performing Provider System and MC Collaborative to expand our reach to unsheltered individuals, meeting them where they are, to provide the care they need.”

William E. Belecz, Executive Director of Regional Health Reach

“The Finger Lakes IPA, a partnership of the region’s community health centers, six behavioral health organizations, and the S2AY Rural Health Network, is very excited to be a part of this important initiative by FLPPS to support the critical need for access to developmental screenings for young children in our rural communities. This program will give us the ability to provide access to services that are often not available due to geographic and other barriers to care experienced by our patients.”

Mary Zelazny, Chair of Finger Lakes IPA and CEO of Finger Lakes Community Health

“I am excited to see ‘equity in action’ through this partnership with FLPPS, who recognizes the importance of lived experience and elevating the parent and patient voice to bring change across our health and behavioral health systems.”

Sara Taylor, Founder of BIPOC PEEEEEEK