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Recent Press

Lifespan Expands Services for Older Adults in the Finger Lakes Region

January 5, 2022

Medicaid beneficiaries ages 50 and older and other individuals with Medicare or private insurance living in nine area counties can now access Lifespan’s comprehensive care management and healthcare coordination services.

Through its System Transformation and Community Investment Program, Finger Lakes Performing Provider System (FLPPS) is partnering with Lifespan to expand access in Monroe, Livingston, Genesee, Wayne, Ontario, Steuben, Chemung, Seneca, and Yates counties. The goal is to improve health outcomes for individuals who have medical, behavioral health, and/or social needs by helping them coordinate their care and connect to supportive services.

Services are provided under Lifespan’s Community Care Connections program, which won the 2019 award from Excellence in Program Innovation from the national Archstone Foundation.

LPN healthcare coordinators and social work care managers work in tandem with medical providers to coordinate care and help individuals navigate systems. They schedule and attend medical appointments with patients, coordinate transportation for appointments, conduct medication reconciliations at home, and provide health literacy training. Lifespan’s social workers visit people at home, assess needs and link individuals and their families to supportive services.

These care management services are also part of a network of community-based care management agencies that work with individuals with serious and complex physical health, mental health and substance use disorders to achieve better health outcomes and reduce costs. Greater Rochester Health Home Network (GRHHN) is a lead health home in this area, responsible for managing and supporting the network of care management agencies.

“The key to the success of this menu of services is our ability to have a two-way dialogue with doctors and other medical professionals about both health and social support needs at home,” notes Ann Marie Cook, President and CEO of Lifespan. “We’ve proven this model can improve patient outcomes and reduce unnecessary ED visits and hospitalizations, and that’s a win for everyone. It also reduces both physician and patient/family caregiver frustrations.”

“FLPPS is pleased to partner with Lifespan to expand care management services throughout the region. Lifespan is serving the most vulnerable individuals in our community, especially those struggling with multiple medical and behavioral health conditions,” said Carol Tegas, Executive Director of FLPPS.

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